Frequently asked
questions (FAQ)

Registration and Account

To create an account:
Visit our website.
Click Register and complete the registration form.
To play with real money, make a minimum deposit of $1.
New players may also be eligible for welcome promotions or free bets on selected games after making their first qualifying deposit.

To deposit funds into your account:
Click the menu (☰) in the top-right corner.
Select Deposit Funds.
Choose your preferred payment method.
Enter the amount you wish to deposit.
Depending on your payment method:
Mobile Wallets: Confirm the payment on your mobile device using your PIN.
Payment Code Method: Scan the generated code using the relevant mobile app, or copy the code and complete the payment through your mobile wallet menu by following the on-screen instructions.

To withdraw your winnings:
Click the menu (☰) in the top-right corner.
Select your available withdrawal method.
Enter the amount you wish to withdraw.
Click Withdraw.
Refresh your account and wait for the payment confirmation notification.
Important: Always ensure your withdrawal account is registered with the same phone number used on your gaming account to avoid payment issues.

If your deposit has not been credited:
Please provide the following information to Customer Support:
A screenshot of your account transaction history.
A screenshot of your payment receipt or confirmation message.
If you used a payment code service, provide the transaction ID.
The phone number registered on your gaming account.
This information will help the support team investigate and resolve your issue as quickly as possible.

If your withdrawal is still pending:
Please send Customer Support:
A screenshot of your account transaction history.
The phone number registered on your gaming account.
The support team will review your withdrawal and provide an update as soon as possible.

Yes, you can register from outside Zimbabwe. However, you must meet all eligibility requirements outlined in our Terms & Conditions, including using a valid registered phone number where applicable.

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